Refund policy

At Shopslogic, we are committed to ensuring your satisfaction with our products. Please review our policy below regarding return and refund requests for damaged items.

1. General Policy Returns and refunds are only available for items that are damaged upon arrival or are found to be defective. We do not accept returns or offer refunds for any other reasons, including but not limited to, change of mind, incorrect size/color ordered, or dislike of the product. Our policy is designed to address legitimate concerns regarding product integrity and quality.

2. Conditions for Consideration (Damaged/Defective Items Only) For a return and refund request for a damaged or defective item to be considered, the following conditions must be met:

  • Timeliness: The request must be initiated within 5 days of the product's delivery date.

  • Proof of Purchase: A valid receipt, order number, or other proof of purchase is required.

  • Reason for Request: A clear and detailed explanation that the item is defective or was damaged during transit must be provided.

  • Supporting Evidence: Crucially, clear photographic or video evidence of the damage or defect is mandatory. This evidence must be submitted with your request.

  • Product Condition: The damaged or defective product should be retained with all original components and packaging if possible, even if damaged, as we may request its return for inspection.

3. The Evaluation Process Upon receiving your request for a damaged or defective item, our team will initiate an evaluation process:

  • Submission: Submit your request via shopslogic@gmail.com or our Contact Form on the website, providing all necessary details and the mandatory supporting photographic/video evidence of the damage/defect.

  • Initial Review: Our team will review the submitted information to ensure it meets the basic conditions for consideration, particularly the provision of visual evidence.

  • Detailed Assessment: A thorough assessment of the provided evidence and situation will be conducted. This may involve:

    • Direct communication with you for further clarification.

    • Technical review of the product issue.

    • Verification of delivery and purchase records.

  • Decision: Based on the comprehensive evaluation, our team will make a final decision regarding the approval or denial of the refund.

  • Notification: You will be notified of the decision, along with the reasoning, typically within 5-10 business days of our assessment.

4. Approved Refunds If your request for a damaged or defective item is approved:

  • A refund will be processed to your original method of payment within 10-15 business days.

  • In some cases, we may require the return of the damaged or defective item for quality control purposes. If so, instructions for returning the item will be provided. Shipping costs for returning a genuinely damaged/defective item will be covered by Shopslogic.

5. Non-Approved Requests Requests that do not meet the criteria, lack sufficient evidence of damage/defect, or are for reasons other than damage/defect will be denied.

6. Exclusions Certain items may be excluded from this policy due to their nature (e.g., personalized items, digital products, perishable goods, or items explicitly marked as final sale). This will be stated clearly on the product page.

For any questions regarding this policy or to initiate a refund request for a damaged/defective item, please contact our customer service team at info@shopslogic.com.

Shopslogic reserves the right to amend this policy at any time without prior notice.